Shipping and returns

Shipping

FREE Postage

UK mainland only

2nd Class Postage

Delivery - 2-4 business days

International

Please contact us for international postal rates, info@star-apple.co.uk.

Returns and Refunds

We gladly accept returns and exchanges.

We have a 14 day return policy, which means you have 30 days after receiving your item to request a return.  Please notify us at info@star-apple.co.uk.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging.  You’ll also need the receipt or proof of purchase.

Please make sure to keep proof of postage for any returns.  Buyers are responsible for return postage costs. 

When your item is received and inspected, we will let you know if the item was approved or not.  If approved, the money will be issued back to your account via your chosen payment method.  It can take up to 10 working days to appear in your account.  Please remember it can take some time for your bank or credit card company to process and post the refund.

If more than 15 working days have passed since we’ve approved your return, please contact us at info@star-apple.co.uk

Damaged or Faulty Goods

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 We will need proof that a product is damaged or faulty to honour your request, otherwise we will not be able to accept.

Exceptions / Non-returnable items

Unfortunately, we cannot accept returns on sale goods.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.